Introduction
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Consider a situation where you are looking to employ the services of a builder to do some work on your home. What key characteristics would you consider when you're looking to employ someone in this role?
- what skills do they have (physical competency - bricklaying, plumbing, electrical work, roofing, carpentry etc)
- what are their competencies (education, qualifications and areas of knowledge - bricklaying, plumbing, electrical work, roofing, carpentry etc)
- cost
- what will they charge and what is the payment model
- what's their work ethic (turns up on time, is diligent and doesn't leave a job half done, honesty)
- how quickly they get the job done - can they deliver in the time allotted
- customer relationship management (how much they keep me informed about the costs and what they are doing) - communications skills
- have they go the tools for the job (good knowledge of the right tools for the job) - equipment
- what is the quality of their work (consider TQM as defined by Toyota)
- how well organised are they, this will involve the team around them and how effectively they work as a team
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Alternatively one could choose to define capability using the architectural unification approach POLDAT
- Process (business processes)
- Organisation (structures)
- Location (Geographical information)
- Data (models, life cycles, security etc)
- Application (software, security, interoperability etc)
- Technology (infrastructure)
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