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Consider a situation where you are looking to employ the services of a builder to do some work on your home. What key characteristics would you consider when you're looking to employ someone in this role?
- skills (physical competencycompetency - bricklaying, plumbing, electrical work, roofing, carpentry etc)
- competencies (education and qualifications, qualifications and areas of knowledge - bricklaying, plumbing, electrical work, roofing, carpentry etc)
- cost
- work ethic (turns up on time, is diligent and doesn't leave a job half done, honesty
- how quickly they get the job done
- customer relationship management (how much they keep me informed about the costs and what they are doing)
- tools (good knowledge of the right tools for the job)
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